Random (and hopefully useful) thoughts at the intersection of Design, IT, Psychology, and Business.

Agency in UX design

“Agency is the capacity of individuals to act independently and to make their own free choices.” [Wikipedia] The User eXperience (UX) of a piece of software, equipment, or process has significant impact on the user’s sense of agency. This affects the psychological...

De-conflation in problem-solving

Conflation is a common challenge in problem-solving. Conflation happens when we mix multiple issues into the problem we are trying to solve. These issues can feel like they are related, especially when we are caught up in a spate of worrying. The more we worry, the...

Enable individuals over systems

Individuals make the difference. Systems and processes don’t innovate, or break out of the box, or strive for excellence. Individuals do. They stay back late when they don’t have to. They work around rules and bureaucracies to excel. They make things happen because...

Page 3 of 17512345...102030...Last »