Watering sustainable behaviour change

Trying to change behaviour with brute force, punitive means is like watering a sandy hydrophobic garden bed with large buckets of water. On the face of it, the…

Inclusiveness and mental dexterity

Practising inclusiveness keeps our brains flexible and supple; ready to meet new challenges more effectively and constructively. Inclusiveness requires that we maintain: A temporary suspension of immediate judgement…

Indicating and (maybe) not turning

If you drive, you would be familiar with the practice of waiting for a driver indicating to change lanes or turn to actually execute the move. We wait…

Apple Magic Mouse design fail

Image via iphonehacks.com Seriously Apple — where did you put the charging port for your “magic” mouse now? You do know this means the mouse cannot be used…

It just works

On a whim I connected my Thinkpad USB Traveller keyboard to my Samsung Galaxy Note 3 again recently. I haven’t done this since I bought the USB OTG…

On-trend is myopic

Being on-trend may be cool and helps us to fit in. But it does limit our outlook. The nature of being trendy is to be exclusionary. Being on-trend…

No one succeeds on their own

We (and the media) often celebrate a loud and charismatic leader as The One championing a movement. We forget the masses of behind-the-scenes individuals that enable this one…

Optimal anxiety

I found this in one of my notebooks recently. Basically, a level of anxiety is needed for us to perform at our best. Hence “Optimal Anxiety.” Too much…

Stop nagging already

Nagging has probably existed since humans developed speech. It is unpleasant and never productive. Being essentially a one-sided activity, it does nothing for relationship building. In some cases…

How to become more innovative

You want to be a doctor? You go to medical school. You spend the specified amount of time and money. And you become a doctor. It is a…

Happy holidays 2015

Working on vs working in

Working In: habits and operationalised processes; dealing with the day-to-day. Working On: is invocation, new habits, new processes. Dealing with strategic decisions and putting in place systems.

Leadership fishtanks

A poor leader is like this fishtank design. It is all about surface showy bits designed to draw attention to the tank itself, detracting from the content within….

What does your brand sound like?

I spotted this question on LinkedIn recently. I want my brand to be quiet. Because I want it to be about listening to what my clients have to…

Social media is not advertising

Buying/selling/using social media engagement is not the same as buying/selling/using advertising. Here are seven ways the two are different: Social media takes a longer period of time to…

Obvious but not too easy

When we think about improving something we often think of making it easier to use. Sometimes the opposite is true. Like this alarm trigger on a Perth train….

Grounded vision

A whimsical illustration. Just because. Buy t-shirts, mugs, phone cases and journals here on Redbubble.

Empathy in customer service

Expressing genuine concern and empathy for the customer’s predicament helps. It does not take much to say “That sounds really unpleasant. I’m sorry you had to experience that.”…

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start…

Scanners and divers

“Our culture respects specialists. People aren’t called ‘Renaissance men’ any more; they’re called ‘dilettantes’ or ‘jack of all trade,’”  — Barbara Sher in I Could Do Anything If…

Get Sh*t Done!

Read Niall Harbison’s Get Sh*t Done!: From Spare Room to Boardroom in 1,000 Days Bought it late one night, fell asleep reading it. Highly readable. Full of wisdom…

Let them win

Some people just need to win. They are defensive, touchy, fearful, controlling. They need to justify everything in their favour; to make everyone else wrong. And to make…

If we were our own client

Do you treat others better than you treat yourself? Do you forgive others more easily, even as you demand more from yourself? Do you put off doing something…

Mobile power

Do you travel with a spare battery for your phone? On the most recent trip to Europe, I used my phone to store travel information like itineraries and…

 

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