Random (and hopefully useful) thoughts at the intersection of Design, IT, Psychology, and Business.

Address, appease or avoid

Here are three A's for responding to a situation. Address: meet the current situation head on and call immediacy. "What is this elephant doing here?" "I'm feeling really uncomfortable right now; are you feeling the same way?" Appease: acquiesce to their needs (real or...

Designing from where users are

Go out and meet your users where they are! User-centric design takes into account where the user is currently at - the cultural, psychological, ability and physical context - and engages with them from that point. An emergency defibrillator is designed to engage users...

We don’t have to have it all figured out

Tackling complex problems in a world that is changing quickly is like travelling through multiple airports in succession. We are faced with different situations, stimuli and challenges to solve. And just like ravening through airports, we don't have to figure out...

Infographic fail

I was excited by the title of this AdWeek post Infographic: See Which Devices Your Target Audience Is Using but was most dismayed to find that I cannot actually read the infographic! The commenters seem to agree. An infographic is supposed to make information clear....

The normalisation of sociopathy

It was disturbing to read through the comments on this article about what working for Apple is like. It is of course reasonable to expect some level of the bad behaviours described in the article in many organisations. And of course there are two sides to the story....

Audacity vs arrogance

Arrogance is not audacity. On the surface they may initially appear to be synonymous. I have certainly mistaken one for the other. So how do we tell these apart? AUDACITY - Audacity is a mindset; an approach to engaging with the world outside the self. The underlying...

We get what we venerate

"All humans are delusional. It is only the rich who have that delusion fostered. All humans are, to some extent, assholes. But only rich people can get away with it." -- Sean McElwee in This Is Your Brain on Money: Why America's Rich Think Differently Than the Rest of...

Five Gamification Techniques for Business

Gamification can take your application or process to the next level of productivity and quality. It is however, not a magic cure, nor does it replace empathic user engagement and good solid design. It needs to help; not alienate or hinder. Read Five Gamification...

Chaos or order?

Chaos and order are sides of the same coin. Too much chaos and nothing thrives. Resilience goes up though. As does stress and the constant reinvention of the wheel. Too much order and innovation is stifled. Boredom and complacency sets in. Thinking atrophies. The...

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