Random (and hopefully useful) thoughts at the intersection of Design, IT, Psychology, and Business.

The 10-second trust test

Here's a quick way to work out if you can trust the company you are about to do business with. Ask yourself this question: Can I leave an elderly relative of mine (that I am fond of!) with this person and walk away for a few hours without any concerns whatsoever? This...

Changing rooms

The marketing department has the cool furniture, the bright colours on the walls. We are creative. Anything is possible. We think outside the square. We are pretty cool. Operations and finance has the dull gray walls and the monochrome functional furniture. We are in...

Hello hello?

A few days ago, I got this phone call: [Ring Ring] Zern: Hello, Zern Speaking … Hello… Hello??? Caller: [click] He-Lo. This-Is-An-Im-Portant-Mess-Age. Please-Hold. [whirl] Zern: [Realisation: It's an f**ing machine! Ringing me to put me on hold!] Caller:...

Getting paid by your weight

In far too many instances, getting paid by the number of years one has spent within the ranks of an organisation is as logical, and as sensible, as getting paid by one's weight. I'm having another doughnut...

Feel-me advertising

Have you noticed the increasing number of TV ads selling pure "feel" lately? The most recent one is a dog food ad that talks about "a national holiday for dogs", amongst many other feel-good things about dogs, with plenty of "awwww" shots of dogs being dogs... but NO...

Instant judgements

I saw a documentary recently alleging a certain well-known pharmaceutical company has been testing new drugs on unsuspecting African communities. My reaction was: I will never buy another product from them. I am sure I was not alone in feeling this way. I know the...

Middle management disconnect

The big boss gets it. The employees get it. But nobody is going nowhere because middle management does not get it. The big boss and the employees can't get to each other. Middle management moguls are busy building their empires. Talented employees are being pushed out...

Innovation is subversive

From a recent conversation with a friend who had just spent some time working overseas in a certain South East Asian country: The government is on a full-throttle drive to foster innovation. They are inviting innovation experts from all over the world to come speak to...

Good night with Goodcompany

Had a good night last night at Goodcompany's "Australian Wish Exchange 2005". It was great to meet the enthusiastic young entrepreneurs who are there to offer their time, and the passionate representatives of the many valuable non-profit community organisations....

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