Random (and hopefully useful) thoughts at the intersection of Design, IT, Psychology, and Business.

Let them win

Some people just need to win. They are defensive, touchy, fearful, controlling. They need to justify everything in their favour; to make everyone else wrong. And to make sure that everyone knows they are right. You know what? Most of the time, it is ok to just let...

If we were our own client

Do you treat others better than you treat yourself? Do you forgive others more easily, even as you demand more from yourself? Do you put off doing something that needed doing because you didn't feel like it?But if your clients were to request the same thing you'd get...

Mobile power

Do you travel with a spare battery for your phone? On the most recent trip to Europe, I used my phone to store travel information like itineraries and hotel vouchers, navigate cities, collect my thoughts (write!), communicate with friends, access exhibitions, and...

Sparse info; more weight?

Hypothesis: the less information we have about a place for example, the more weight we may tend to give it that information. In other words, do we tend to place more value on sparse information? When I was leaving Berlin for Vienna recently, a “helpful” and friendly...

Foot traffic lines

Is not often we think about or consciously notice lines used to direct foot traffic in public spaces. Here are three examples from my recent travels. This triangle was painted at a T intersection of the exit ramps in London Pimlico tube station. I think it is intended...

Pink flamingo legacy

Don Featherstone invented, inventor of the pink (plastic) flamingo died this year aged 79. This brought to mind the idea of legacy. What do we leave behind? What do we want to leave behind? I'm conflicted too. On one hand, it would be so cool to have invented a...

When is good enough is good enough

We all get taught that attention to detail is important. The devil is in the details. Perhaps because so much of our work is detail-oriented; with lists to tick-off and spelling to check. And yet we also know that in the real world, sometimes good enough has to be...

Viennese traffic lights

I love these fun pedestrian traffic lights in Vienna. There are many opportunities to add whimsy and fun to our everyday environment - virtual or real - without compromising usability or stomping on the user experience. These small touches add richness to our...

Captcha an exercise in aggravation

I've just spent an aggravating half hour trying to log in to a website that uses captcha. And I am pissed. What started as a clever way to sort the bots from the humans have evolved into a form of digital purgatory -- not exactly the sort of experience you want to...

Making an impact vs overnight fame

The Internet gives us all a global voice like no other technology before it. We just don't know who we may move with our stories, our thoughts, our comments, or our presence/work. Our individual voices matter; to the people they need to matter to. It may be much...

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