Random (and hopefully useful) thoughts at the intersection of Design, IT, Psychology, and Business.

Three fundamental user needs

In User eXperience (UX) or user-centred design, we need to understand and cater to the three fundamental human needs of Safety, Agency, and Comfort. Safety I am in control, I see what is going on, I know what I am doing, I have the tools and information I need, I know...

Agency in UX design

“Agency is the capacity of individuals to act independently and to make their own free choices.” [Wikipedia] The User eXperience (UX) of a piece of software, equipment, or process has significant impact on the user’s sense of agency. This affects the psychological...

De-conflation in problem-solving

Conflation is a common challenge in problem-solving. Conflation happens when we mix multiple issues into the problem we are trying to solve. These issues can feel like they are related, especially when we are caught up in a spate of worrying. The more we worry, the...

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