Earlier in the year, I had an interesting few weeks observing how people navigate the crowded buffet restaurant of a cruise ship.

Image courtesy Shutterstock.

There appeared to be three broad difficulties.

Actively impeding traffic:

Not flowing/merging with the traffic:

Ineffective queuing:

It is interesting to note many of the same behaviour of foot traffic in Singapore shopping centres.

I'm guessing these behaviours are not that conscious. People don't set out to deliberately cause traffic chaos. Nonetheless I'm curious as to what could be the subconscious drivers behind these behaviours. And how we can accommodate them in how we design spaces and services.