No, not the Japanese condiment you put on sushi. But rather “the Japanese principle of wabi-sabi ... [which] values character and uniqueness over a shiny facade. Rare down to the essence, but don't remove the poetry.”From Rework by Jason Fried and David Heinemeier Hansson.

From Wikipedia: Wabi-sabi represents a comprehensive Japanese world view or aesthetic centered on the acceptance of transience. … The aesthetic is sometimes described as one of beauty that is "imperfect, impermanent, and incomplete … "if an object or expression can bring about, within us, a sense of serene melancholy and a spiritual longing, then that object could be said to be wabi-sabi.

I wonder how this applies to a service?

How can we design the principle of wabi sabi to services?

Is this something that happens automatically when a client relationship matures over time? When there is enough trust for both parties operate seamlessly and smoothly with each other. When the patina of synchronicity has developed…