eicolab: design thinking for business innovation

July 2009

Integrative thinking

I have come across this phrase for a while now. It is another way of saying “the power of AND”.

Integrative thinking is part and parcel of design thinking: “What if we combine this AND that?” Etc.

Integrative thinking requires individuals who are comfortable with gray areas and paradoxes. Many great designers, scientists and counsellors are adept at this – the ability to hold seemingly contradictory concepts in their heads …

Animals and integrity

“Animals often act with more integrity than many people.” said Neale Donald Walsch in his book Conversations with God.

Integrity is not something you say you have. It is made evident in the way you act. Integrity is doing what you promise to. A tiger will kill and eat you. A cow will moo and fart. A cat will sleep – a lot. Like individuals, businesses either have …

Think wrong and start innovating

(I just found this note on my mobile phone. I wrote this about two years ago. Yes one of my phones is actually >2 years old.)

Here are three prods to kick start your business innovation:

What if you had to give away your product for free – and you had to find alternative ways to make a living from your business?

What if your customers disappeared overnight – and …

Power is never given. Power is taken.

Number 29 in Hugh MacLeod’s book Ignore Everybody and 39 Other Keys to Creativity.

“[You take power by] not needing anything from another person in order to be the best in the world.”

We give our power away when we believe that we desperately need someone to accomplish our life’s work or complete a creative endeavour. We take our power when we know we don’t need anyone, when we …

Play with a projector

“Some students attached a suitcase (with a mac mini inside) that projected a little movie on the wall of the tunnel while the the subway was moving…”

We need more of this fun stuff to happen in other cities. If a city can spawn this sort of behaviour it speaks well of that city’s ability to support innovation….

Design thinking

Here is a nice collection of writing about Design Thinking on MIT’s Sloan Management Review

Thanks Bob!

If your business could sing…

A stunning performance by Perpetuum Jazzile, an an a cappella jazz choir from Slovenia.

Imagine if you could get your business to perform like this!

The shared creative concept. The clear singular alignment. The commitment. All that emotion. The undeniably genuine human connection. Imagine what that could do for your customer experience! Will your CRM system …

Reactive vs proactive thinking

De Bono points out “one of the major limitation of [traditional] judgement system of thinking is that it is REACTIVE rather than PRO-ACTIVE. This means that you criticise ideas rather than create them.”

Criticise = pass judgement = evaluate = analyse = play devil’s advocate = black hat thinking…. these should be reserved for the evaluation stage, and avoided as much as possible during the ideas-generation phase. We all …

Different kinds of big

“The Donald Trump pseudo-big way: How much do you make? What things do you own? Who have you conquered along the way? ” From The Think Big Manifesto by Michael Port.

The assumption that for me to win, someone else must lose, and that winning by at the expense of someone is somehow more valuable (and perhaps more “manly”). That there is never going to be enough to go …

There is always a different way

Because of standardisation, best practices, and boilerplate thinking, we often end up with boringly similar and utterly ignorable communications. Especially communications that are required by law, or that are basic requirements to operating a business in a particular industry.

Take airline safety announcements and videos for example. When was the last time you paid any attention to one? They seem to be just the same-old regardless of which airline …

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Fast Thinking: How Innovation Works