Cash registers broken = free gorcery

When Wholefoods’ cash register broke down one day, staff gave groceries away so as not to inconvenience customers.

Is this an exercise in customer care, or sheer business stupidity?

I reckon it is the former. I see it as a great relationship exercise.

The hard core convectional business person would think it is the latter.

The comments are interesting to read.

You can’t please everyone I guess. You can only be true to your values and promises.

books worm said:

I am a bit more sceptical. If their cash registr is broken and they are giving groceries away, they will not last for very long.

7 April 2008 at 3:34 pm

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