eicolab: design thinking for business innovation

Saying vs doing

The Commonwealth Bank is (so far) saying they are “determined to be different”.

The National Australia Bank (NAB) is removing all transaction fees normally levied when customers use a non-NAB Automatic Teller Machine (ATM); effectivelyturning all ATMs into NAB ATMs. This is at a time when every other bank charge a “foreign”-ATM fee.

No prizes for guessing who is actually different.

Actions speak louder than words. Again.

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