I just had another spam phone call from a certain large telco. Apparently I have magically qualified for another of their specials.

From a customer conversion point of view, these were the challenges presented to me:

It is so transparent that these plans are designed to present nothing more than the illusion of choice and savings. They will screw me regardless of which one I choose! And they make it all so hard and confusing to boot.

Is anyone overseeing these processes, or even really thinking, at HQ? (No prizes for the right answer)