People are more sociable when they are in a submissive state of mind. We are in a dominant state of mind when we are trying to sell a point, or push an opinion. We are in a submissive state of mind when we are genuinely listening to someone, and engaging with them with the intention to understand their point of view and incorporating it or making allowances for it with our own point of view. Which state do you operate in most of the time? Which state does your business communications speak from?